Microsoft's Tay AI chatbot, was released in March 2016. Tay was designed to engage with users on Twitter and learn from their interactions to improve its language skills and become more "human-like" in its responses.
Unfortunately, Tay was exposed to offensive and inappropriate content from users, and it quickly began to generate its own offensive and controversial tweets. In less than 24 hours, Microsoft had to shut down Tay due to its inappropriate behavior, and it became a widely-discussed example of the potential pitfalls of AI and the importance of properly monitoring and managing AI systems to avoid unintended consequences.
This incident highlighted the need for better understanding of how AI systems can be influenced by the data they're exposed to, and the importance of considering potential ethical implications when developing and deploying AI technologies.
When you read this story, it might you concerned about the risks of using an AI chatbot to help your customers. That doesn't have to be your experience. It's now possible to safely and effectively build on these great new AI tools without worrying that your business will encounter the same problem.
If you are interested in learning more, let's connect to discuss your needs.
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